Shipping policy
Thank you for shopping with Big Value Appliances. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Coverage
We currently ship orders within the United Kingdom.
If we expand our shipping destinations in the future, this policy will be updated accordingly.
Order Processing Time
Orders are processed Monday through Friday, excluding public holidays.
Handling Time: 1–5 business days
Order Cut-Off Time: 2:00 PM (UK time)
Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Delivery Time
After your order has been processed and dispatched, estimated delivery is:
Transit Time: 2–3 business days (Monday–Friday)
Estimated Delivery: 3–8 business days from the date your order is placed
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, high order volumes, or other circumstances beyond our control.
Shipping Costs
Standard Shipping is FREE on all eligible orders.
Any additional shipping options or charges, if available, will be displayed during checkout.
Order Tracking
When available, tracking information will be provided once your order has been dispatched. You can use the tracking details to monitor your shipment's progress.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before completing your order.
Big Value Appliances is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Delayed or Lost Shipments
While we work with trusted shipping partners to deliver your order promptly, delays may occasionally occur due to circumstances beyond our control.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and assist you.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Clear photographs of the damaged item and packaging, where possible
We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.
Returns
We offer a 30-day return policy for eligible products.
Returns are accepted for defective and non-defective products.
Exchanges are available.
Return labels are included with eligible returns.
No restocking fees apply.
Refunds are typically processed within 14 days after the returned item has been received and inspected.
Please refer to our Return & Refund Policy for complete details.
Contact Us
If you have any questions about shipping or your order, please contact us:
Big Value Appliances
Website: https://bigvalueappliances.com/
Email: bigvalue.appliances@gmail.com
Phone: +44 208 889 8070
Mailing Address:
2 Water Ln.
London, England NW1 8JY
United Kingdom
Business Hours
Monday – Saturday: 9:30 AM – 6:00 PM
Sunday: 10:30 AM – 5:00 PM