At Big Value Appliances ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Big Value Appliances

Website: https://bigvalueappliances.com/

Email: bigvalue.appliances@gmail.com

Phone: +44 208 889 8070

Mailing Address:

2 Water Ln.

London, England NW1 8JY

United Kingdom

2. Information We Collect

We may collect the following categories of personal information:

Name
Billing and shipping address
Email address
Telephone number
Payment information (processed securely by our payment providers; we do not store full payment card details)
Order history
Account information (if you create an account)
IP address
Browser type and device information
Cookies and similar technologies
Website usage information

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and services
Communicate about your orders
Provide customer support
Process returns and refunds
Improve our website and services
Prevent fraud and enhance security
Comply with legal obligations
Send marketing communications where you have consented or where otherwise permitted by law

4. Legal Basis for Processing (UK GDPR)

Where the UK GDPR applies, we process your personal information on one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Our legitimate business interests
Your consent, where required

5. Cookies

Our website uses cookies and similar technologies to:

Keep the website functioning properly
Remember your preferences
Improve website performance
Analyze website traffic
Support marketing and advertising activities where applicable

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Sharing Your Information

We may share your information with trusted third parties, including:

Payment processors
Shipping and delivery providers
Website hosting providers
Shopify and related service providers
Analytics providers
Fraud prevention and security providers
Professional advisers where necessary
Government authorities or regulators where required by law

We do not sell your personal information to third parties.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Complete transactions
Maintain business records
Comply with legal, accounting, and tax obligations
Resolve disputes
Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Data Security

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant supervisory authority

To exercise your rights, please contact us using the details below.

10. International Data Transfers

Your personal information may be processed or transferred to countries outside the United Kingdom where our service providers operate. Where required by law, we take appropriate safeguards to protect your information during such transfers.

11. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: